1. Right of withdrawal

You shall be entitled to withdraw from this contract within fourteen days, without stating reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party appointed by you, other than the carrier, have or has taken possession of the last good.

To be able to exercise your right, you shall provide us with a written notice to

Papa Lobster GmbH

Am Clemenshof 7F

41462 Neuss


Phone: +49 1575 26 48 450

E-mail: retoure@papalobster.com

that clearly expresses your intention to withdraw from the contract. For this purpose, you can use the attached withdrawal form template albeit this is not mandatory.

Timely submission of the withdrawal notice before the end of the withdrawal period is sufficient for the purpose of observing the withdrawal time limit.

The right of withdrawal shall not apply to contracts for the supply of goods made to client specifications or which are explicitly tailored to individual requirements.

2. Consequences of withdrawal

Should you withdraw from this contract, we shall promptly refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by us), and in no event later than fourteen days from the date on which your notice of withdrawal has been received by us.

We shall refund you using the same method of payment that you used for the initial transaction, unless otherwise expressly agreed; in no instance will you be charged fees for this refund. We may withhold the refund until we receive the goods returned by you, or until you have supplied us with evidence of having sent back the goods, depending on which takes place at an earlier time.

You shall return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you are exercising your right of withdrawal. This deadline shall be considered as met should you send back the goods before the fourteen-day period elapses. You shall bear the direct costs of returning the goods. You shall be obliged to compensate us for any loss of value of the goods should this arise from an improper handling of the goods not required for inspection of their condition, properties and functioning.

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