Shipping costs
- Germany-wide: 5,90 EUR
- European Union (EU): 14,90 EUR
- Switzerland: 21.90 EUR (excluding customs duties)
- Switzerland* via MyShopping.ch from CHF 17.90 (customs costs included)
- United Kingdom Great Britain, Norway: 21,90 EUR
- Worldwide: on request, if not listed in the checkout
- PAPA LOBSTER does not pay any customs duties or extra taxes
Delivery time
Items usually arrive within five working days of receipt of payment.
Delays
If some items are not available at short notice or the promised delivery time is delayed, you will be informed by e-mail.
Shipment split
If the waiting time is too long, we will automatically split the shipment, i.e. you will receive the available items and the delayed items will follow in a separate package. If we have your e-mail address, we will inform you with a delivery confirmation that your order will be sent in several parcels.
DHL logistics partner
We will pack the ordered items as quickly as possible and hand them over to our DHL go green logistics partner ready for dispatch. Please note that we have no influence on delays caused by our DHL logistics partner.
Shipment tracking
You can use your parcel identification number/shipment number to find out the current shipment status of your parcel at any time if the shipping method does not provide for parcel tracking. You will receive further information on shipment tracking in a delivery confirmation by e-mail or from our customer service by telephone.
* Recommendation for our Swiss customers:
About the service MeinEinkauf.ch you can store in our PAPA LOBSTER store easily, at low shipping costs and above all WITHOUT customs duties.
Proceed as follows:
1. simply register at www.meineinkauf.ch. Here you will receive a personal vorname.nachname@meineinkauf.ch email address.
2. with your personal vorname.nachname@meineinkauf.ch email address you can now create a customer account in our PAPA LOBSTER online store.
3. place your order in our store using your personal vorname.nachname@meineinkauf.ch email address
4. please use only the shipping AND billing address:
MeinEinkauf GmbH
Maybachstraße 19
D-78467 Konstanz
In addition to the address to MeinEinkauf GmbH, please also pay attention to the payment method (Paypal and credit card payment, NO prepayment transfer).
5. all order and shipping information will be automatically forwarded from your vorname.nachname@meineinkauf.ch email address to your private email address.
The MeinEinkauf.ch team will stay informed about the status of your order in order to send it to your address in Switzerland as quickly as possible.
You can then check the status of your order approx. 48 hours after receipt on www.meineinkauf.ch under "My orders".
6. you pay for your ordered goods directly in our PAPA LOBSTER online store. You will then receive a separate invoice for the service fee from MeinEinkauf.ch with your goods.
For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service.
All customs formalities and delivery to your front door will then be handled by MeinEinkauf.ch for a small fee.
The best way to do this is to register with MeinEinkauf.ch before you log in.
